Shipping & Returns

H O M E W A R E  &  G I F T S

We hope you will be delighted with your Alice Kate by Design products, however if for any reason you need to return your item, please do contact us within 7 days of receiving it. Items can only be refunded, if they are in an undamaged and in a saleable condition. Please note, postage is not refunded.

Items that have been made to bespoke specification cannot be refunded.

 

O R D E R I N G

Most of our products are handmade to order, so please allow 2-3 weeks from the time of ordering. In a lot of instances, we will have items in stock or are able to process in the 10-14 day period. However, if you should need something sooner, then please do email us at alicekatebydesign@gmail.com and we will try our hardest to get your order to you sooner.

F A B R I C

Once you have received your fabric, please check it very carefully before cutting. Refunds can only be issued if the fabric is uncut and returned within 7 working days of receiving it.

 

O R D E R I N G  F R O M  O U T S I D E  T H E  U S A

We offer a worldwide delivery service that is processed through our website. Please contact us for delivery times outside of the USA. 

 

R E T U R N S  &  E X C H A N G E S

If for any reason you are not happy with a product please notify us within 7 days of delivery, return the goods and we will arrange either a refund or an exchange. Post and packaging costs are non-refundable unless the product is faulty. Cut lengths of fabric are non-returnable unless faulty.  

 

P A Y M E N T

We offer a secure on-line payment system through our website, which accepts credit and debit card payment.